Refund policy
Order Processing & Manufacturing Details
Once you place an order, we process it within 1–2 business days and then proceed to manufacturing. Please review our refund and exchange policies below carefully.
Post-Manufacturing Cancellation
Within 48 Hours of Order Placement
If you change your mind within 48 hours after placing your order, you are eligible for a full refund.
After 48 Hours
Once your suit enters the production phase, a full refund is no longer possible. A 15% non-refundable fee will be deducted from the total amount, and the remaining balance will be refunded.
Change of Mind After Delivery
If you decide you no longer want the suit after delivery, 35% of the total amount will be retained as a non-refundable fee.
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Return Policy – Size Selection
Please ensure you select the correct size before placing your order. Items ordered in the wrong size by the customer are non-refundable.
We strongly recommend checking our size guide carefully and providing accurate measurements to avoid any inconvenience.
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Address Verification
Customers are responsible for providing the correct shipping address.
If we notice any issue with the address, our team will attempt to contact you for confirmation. If there is no response and delays occur due to incorrect information provided by the customer, returns or refunds may not be accepted.
However, if the mistake is on our side, we will take full responsibility and offer either:
- A 100% refund, or
- An expedited replacement/exchange.
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Customs Delays
Customs processing times are outside our control and may vary by country.
We cannot accept returns or cancellations due to customs delays. However, our support team will continue assisting you and provide updates whenever possible.
If the delay is caused by an error from our side, we will resolve the issue promptly.
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Exchange Policy – Dadio Sports
If you would like to exchange your race suit for another size or model, please follow the steps below:
1. Submit Your Request
Email our support team with your order details and the size or model you wish to exchange.
📧 dadiosports@gmail.com
2. Review & Approval
Our team will review your request and reply with confirmation and further instructions.
3. Shipping & Handling Fees
All exchange shipping costs are the customer’s responsibility.
A handling and repackaging fee may also apply depending on the exchange request.
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Easy Returns
We offer a 7-day return window for all customers.
If you are not satisfied with your item, you may request a return within 7 days of delivery. To return your suit, please pack it securely and contact us first for return authorization before shipping.
Please note that return shipping costs are non-refundable.
Dadio Sports is committed to customer satisfaction and is always here to assist you with any questions or concerns.
Return Address
House No. 3/295, Street No. 3, Puran Nagar
Sialkot, Punjab, Pakistan 51310
📞 +92 327 8820001
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⚠️ Important Notice
Please contact us directly first if you experience any issue with your order instead of opening a dispute or chargeback with your bank.
When a chargeback is opened, your order and payment are automatically frozen by the payment system, which can cause additional delays in delivery or refunds.
By contacting us first, we can usually resolve the issue faster and more smoothly.
Thank you for your patience and support — our small team truly appreciates every customer! 😊
📧 dadiosports@gmail.com